Frequently Asked Questions

Our products are made from natural ingredients. Our formulations feature some typical Mediterranean plants, including lavender flower, rosemary, chamomile, plum, rosehip, arugula, pomegranate, olive oil, white willow, and algae. The products are free from parabens, sulfates, and synthetic fragrances.

Yes, all Illirica products are 100% vegan and never tested on animals.

We use natural, skin-safe preservatives to ensure product freshness and longevity.

Yes, our formulations are designed to be gentle and effective, even for sensitive skin. We recommend patch testing on a small area before first use.

All Illirica products are made in Croatia. Additionally, our solid soap collection is handcrafted.

Keep them in a cool, dry place away from direct sunlight to maintain their quality.

The shelf life of our products is 12-24 months, depending on the formulation. The Period After Opening (PAO) is 6 or 12 months. Check the packaging of each product for detailed information.

Most of our products are pregnancy-safe. For specific concerns, we recommend consulting your healthcare provider.

We currently ship within Croatia and internationally. Check our shipping page for details and rates.

We offer both standard and express delivery options. Visit our shipping page for more detailed information.

We offer a 30-day return policy from the date of purchase. To initiate a return, send us an email at [email protected] with your name, contact number, invoice number, and the name of the product(s) you wish to return.

Yes, we offer free shipping on all orders over €99.

Yes, we prioritize sustainability with recyclable packaging and responsibly sourced ingredients.

You can contact us via email at [email protected], through the contact form on our website, or via WhatsApp at +385 97 758 7339.